Information and terms of sale

Every bag is crocheted by hand and is one of a kind: once it's sold, there isn't another like it. The photos aim to be as faithful as possible, but colours can vary a little from one screen to another.

Prices are in euros and are final: only shipping is added, if shown on the bag's page.

On the site you pay with PayPal: with your PayPal account or a card, using the methods PayPal offers. Card details are handled by PayPal and I never see them. While you pay, the bag stays reserved for you for a few minutes; the purchase is complete when the payment goes through and you receive the confirmation email.

Discount codes: if you have one, enter it on the bag's page before paying. It applies to the price of the bag (not to shipping), one per order, on the days and for the number of times stated when it is offered; it can't be exchanged for cash. If you then return the bag, I refund what you actually paid.

I only ship within Italy, with InPost: when you buy, you choose the locker where you want to receive the bag (you'll find them on the InPost locker map) and leave me your mobile number. Shipping is included in the price. The bag ships within 3–5 working days of payment; when it reaches the locker, InPost sends you a text and an email with the code to open it.

If it suits you, you can also pick it up in person, free of charge (Oderzo / Roncade (TV)): leave me your mobile number and after payment I'll write to you to arrange the day, time and place.

For ready-made bags bought on the site you have 14 days to change your mind, without giving any reason (articles 52 and following of the Italian Consumer Code). The 14 days start from the day you receive the bag: when you collect it from the locker or when I hand it to you.

To withdraw, just tell me clearly within that period, for example with an email to info@sivica.it. You can use the withdrawal form below, but you don't have to: what counts is that your message is sent within the 14 days.

Then you send the bag back to me within 14 days of the day you told me (the date you send it is what counts): to the address under “Seller” or, if it's easier for you, to an InPost locker that I'll give you. If you picked it up in person, we can also arrange for you to bring it back to me. The cost of sending it back is yours. You are only liable for any loss in value caused by handling it beyond what is needed to see it and try it, as you would in a shop.

I'll refund everything you paid, shipping included, without delay and in any case within 14 days of the day you told me you were withdrawing, using the same payment method (PayPal) and at no cost to you. I may wait to refund you until I receive the bag, or until you show me you've sent it back, whichever comes first.

The right of withdrawal does not apply to custom-made bags or bags personalised at your request (article 59, letter c, of the Italian Consumer Code).

This is the model withdrawal form of the Italian Consumer Code (annex I, part B), the same as in EU Directive 2011/83/EU. Fill it in and send it to me only if you want to withdraw from the purchase: copying it into an email is fine too. If you have it, add the order number (you'll find it in the confirmation email; it starts with “SV-”).

If the bag arrives damaged or isn't what you expected from the description, write to me at info@sivica.it with a few photos: we'll find a solution together, and in that case I'll cover the shipping costs. In any case you keep your rights under the legal guarantee of conformity (articles 128 and following of the Italian Consumer Code), which lasts 24 months from delivery.